You'll always know where your technology stands — and where it's headed.
Most managed IT relationships are reactive — you call when something breaks, they fix it. Techworks operates differently. Every client gets a dedicated strategic advisor (vCIO) whose job is to connect your technology to your business goals, plan for the future, and make sure you're never making expensive decisions in the dark.
Combined with a live client dashboard and full environment documentation, you have complete visibility into your technology — and a trusted partner helping you make smart decisions about it.
What's Included
vCIO & strategic consulting
- Quarterly strategic business consulting meetings focused on business development and technology alignment
- Annual strategic vision planning session with your Executive Consultant
- Technology roadmap development — planning investments 12–36 months out
- Vendor management guidance — unbiased recommendations, not commission-driven upsells
Full environment documentation
- Complete documentation of all covered hardware, software, and configurations
- Network and infrastructure diagrams kept current as your environment evolves
- Critical business application documentation maintained in a secure system
- Accessible to your team — documentation belongs to you, not us
Client performance dashboard
- Customized dashboard showing KPIs and performance metrics for your environment
- Full real-time transparency — no black box, no guessing what Techworks is doing
- Track uptime, ticket trends, patch compliance, and more at a glance
Proactive policy & governance
- Server and network policies managed to industry best practices and your specifications
- Group policy, VPN configuration, content filtering, and file security management
- Firewall policy reviews and updates on an ongoing basis
- Automatic access to Techworks-developed scripts and patches as they are released
What A VCIO Actually Does For You
More Than Break/Fix:
A virtual CIO (vCIO) acts as your in-house technology executive without the executive price tag. They bring an outside perspective, deep technical knowledge, and a genuine stake in your business outcomes. Think of it as having a CIO on your leadership team — one who also happens to have a full technical team behind them.
Who This Is For
The Hard Truth About Backups:
Growing organizations that need strategic IT guidance but aren't ready to hire a full-time CIO or IT director. Also ideal for any business that has struggled with technology decisions in the past or wants a clear picture of where their IT investments are going.
