Managed Services
Your technology should be workinggrowingscalingprotectingsupportingperforming
for you, not against you.
Stop worrying about tickets, downtime, security alerts, and technology surprises. Techworks becomes your outsourced IT department, giving your team responsive support, proactive cybersecurity, and strategic guidance— all for one predictable monthly investment.
We Handle IT So You Can Focus on Business
Most businesses didn't start their company to manage servers, troubleshoot email issues, or respond to cybersecurity threats. Our Managed Services team proactively monitors, secures, and supports your technology so your employees can stay productive and your leadership team can focus on growth.
Quick Stats
- Unlimited Support
- Proactive Monitoring
- Built-In Cybersecurity
- Strategic IT Planning
- Local Long Island Team
Techworks Consulting, Inc.'s Four Pillars of Managed IT Services
Support & Response
Help Desk, Onsite, Dedicated team
Backup & Continuity
Daily backups, monitoring, maintainance
Security & Protection
EDR, MFA, email security, dark web
Strategy & Visibility
vCIO, dashboards, documentation
Support & Response
One team that knows your environment - always ready
Unlimited remote & phone support
During Techworks service hours
Dedicated service team
Engineers who know your environment
User & email account management
Adds, removals, groups, and permissions
Onsite visits included
Long Island locations; travel fees apply elsewhere
Named account manager
A single point of contact for your business
On-demand solutions engineering
Technology design when you need it
Response & Coverage Commitments
7am - 7pm
Standard support hours Mon-Fri, non-holiday
24/7/365
Emergency coverage any time, any day
What's Covered
Support & Helpdesk
- Unlimited remote, phone & In-office support
- Onsite visits for Long Island locations
- Dedicated service team with named account manager
- Emergency coverage around the clock
Security
- Endpoint Detection & Response (EDR)
- 24/7 Security Operations Center management
- Multi-factor authentication & email protection
- Dark web monitoring & threat protection
Backup & Continuity
- Daily managed server backups with offsite replication
- 24/7 system and network monitoring
- Patch management & routine maintenance
- Business continuity planning
Strategy & Reporting
- Quarterly & annual vCIO strategy sessions
- Live client performance dashboard
- Full environment documentation
- On-demand technology consulting
Ready to Take IT Off Your Plate?
Partner with Techworks for fully managed IT services that keep your business secure, productive, and prepared for growth.
