Your Complete IT Department — Fully Managed, Always On
Techworks takes ownership of your day-to-day technology so your team never has to think about it. Proactive monitoring, ironclad security, expert support, and strategic guidance — all under one flat-rate agreement.
24/7/365
Emergency Coverage
Unlimited
Remote & onsite support
Techworks Consulting, Inc.'s Four Pillars of Managed IT Services
Support & Response
Help Desk, Onsite, Dedicated team
Backup & Continuity
Daily backups, monitoring, maintainance
Security & Protection
EDR, MFA, email security, dark web
Strategy & Visibility
vCIO, dashboards, documentation
Support & Response
One team that knows your environment - always ready
Unlimited remote & phone support
During Techworks service hours
Dedicated service team
Engineers who know your environment
User & email account management
Adds, removals, groups, and permissions
Onsite visits included
Long Island locations; travel fees apply elsewhere
Named account manager
A single point of contact for your business
On-demand solutions engineering
Technology design when you need it
Response & Coverage Commitments
7am - 7pm
Standard support hours Mon-Fri, non-holiday
24/7/365
Emergency coverage any time, any day
Long Island
Onsite included non-LI: travel fees apply
What's Covered
Support & helpdesk
- Unlimited remote, phone & In-office support
- Onsite visits for Long Island locations
- Dedicated service team with named account manager
- Emergency coverage around the clock
Security
- Endpoint Detection & Response (EDR)
- 24/7 Security Operations Center management
- Multi-factor authentication & email protection
- Dark web monitoring & threat protection
Backup & Continuity
- Daily managed server backups with offsite replication
- 24/7 system and network monitoring
- Patch management & routine maintenance
- Business continuity planning
Strategy & Reporting
- Quarterly & annual vCIO strategy sessions
- Live client performance dashboard
- Full environment documentation
- On-demand technology consulting
Ready to Take IT Off Your Plate?
Partner with Techworks for fully managed IT services that keep your business secure, productive, and prepared for growth.
