TechSmart Co-Managed IT
Get your IT department up to speed.
Discover what great technology looks like!
TechSmart can help your company:
- Gain instant awareness into trouble tickets
- Monitor time accurately
- Track and monitor performance
TechSmart: Co-Managed IT
It's your IT, only better. TechSmart lets you seamlessly link your IT service desks to ours and allow Techworks to become an extension of your internal support team. We help your existing IT department take advantage of proven methods that will optimize your technology and strive for peak efficiency.
What We Provide
- The tools you need to be successful
- Management of your IT staff
- A business management system
- We can also work with existing management software
- A complete audit trail of internal IT work performed
- Consulting to ensure optimal use of your IT staff
What You Get
Help Desk
Gain instant awareness into trouble tickets and resolution efforts
Time Sheets
Monitor time accurately while creating accountability
Project Tracking
Gain insight into strategic corporate initiatives and project schedules
Dispatch Portal
Understand where your resources are best utilized
Service Boards
Stay on top of issues while improving response times
Dashboards
Track and monitor key performance indicators in real time
How Your Business Benefits
- Focus on your core business, not IT problems
- Track progress and status quickly and easily
- Immediate access to additional IT services
- Enhanced IT plans to boost daily business tasks
How Your IT Department Benefits
- You control when tickets get escalated to us
- Tools to manage and prioritize requests
- Improved productivity
- Balance of workload; never feel overwhelmed
Call us at (631) 285-1527 or e-mail us at [email protected] to learn more!
IT Solutions
Free IT Whitepaper
This whitepaper will evaluate the differences between traditional technical support practices and modern managed IT practices and the pros and cons of both in regards to small and medium-sized businesses.
